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Family FAQs

Family members and friends often have multiple questions before seeking help for their loved one. We are here to help 24/7 so if there is a question you have you do not see listed here, please contact us today.

Click on the questions below for their answers

Q: Can we bring hygiene products?
Answer:

We will provide all hygiene products for your child including combs, toothbrushes, deodorant, shampoo, conditioner, soap, lotion etc. We do not allow perfume, cologne, make up, hair dryers, straighteners, curling irons or razors.  Hygiene products can be purchased in our unit store with points earned in our program.

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Q: When will I be able to visit my child?
Answer:

We encourage visits to begin after the first family session. Your therapist can give you more information about visitation. We have formal visitation times set up for twice during the week and once on the weekend.  The times and days are in your handbook. We strongly encourage you to come and visit.

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Q: Can my child bring any personal items?
Answer:

Yes, we welcome photos as long as they are not in frames or photo albums. In your child’s room they will have their own personal space to hang pictures. Your child can bring up to 4 books, we do have a library on campus where residents can sign books out, and books can be purchased in our unit […]

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Q: What type of clothing can we bring?
Answer:

We ask that you bring one pair of tennis shoes (Velcro type preferred-laces are not permitted), flip flops, house shoes, and.one additional pair of shoes, if desired. Residents will need seven of each of the following: shirts, pants, shorts, and undergarments. See the handbook for more details.

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Q: Can my child bring a phone or electronic devices?
Answer:

We do not allow phones or personal electronic to be brought in. We do provide your child with phone call time a minimum of twice a week and once on the weekend. We also have music player’s available and game systems on each hall.

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Q: How do visiting hours work for the inpatient program?
Answer:

Visiting hours are important because it helps us to keep structure. Those visitors who are on approved list will know which days and times they are able to visit. We typically do not allow more than two visitors at a time and also do not recommend bringing children.

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Q: Do I need to have a formal referral to get an assessment?
Answer:

No. Anyone can call us 24/7 for help and support. It is actually the clinical team internally who recommends the best course of action.

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Q: How do I know if I need help?
Answer:

This is a difficult question. If you believe you need help, often times this is the case. Please visit our self-assessment page to see how you respond to certain statements.

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Q: What happens when my family member or friend is discharged?
Answer:

Upon discharge, every patient is scheduled to meet with a provider in the community for a follow-up appointment. The provider in the community will receive a discharge summary outlining a treatment plan and any new medications. Our team does not follow the patient upon discharge but is happy to help answer any questions to ensure a smooth transition.

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Q: Do we have to have a formal referral to get an assessment?
Answer:

No. Anyone can call us 24.7 for help and support. It is actually the clinical team internally who recommends the best course of action. We invite you to include your family physician, therapist or other professional to support you through this decision.

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Q: What is my family member or friend doesn’t believe they need help?
Answer:

This is a difficult question. Many times we recommend being as supportive as possible during this time. Offer to bring them in for an assessment. Help them make the call or see if they will call on their own. If you believe your loved one is in a potential life-threatening situation, please call 911 immediately.

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